FREQUENTLY ASKED QUESTIONS

How do I become an IMA patient?

Click here to fill out the Contact Form and a marketing representative will contact you to guide you through the simple process.

What insurances does IMA accept?

Medicare
Allwell Sunshine
CarePlus
Freedom
Humana

Medicare Advantage
Optimum
Simply
Wellcare

Medicaid
Amerigroup
Sunshine Health

ACA Exchange
Florida Blue

Comercial
Aetna
BCBS
Cigna
Humana

Others on selected Polk and Pinellas locations.

If you do not see your insurance on this list, please contact us at (855) 694-6432 or e-mail us at info@inhealthmd.com

Can I be seen the same day?

Yes, same day appointments for sick visits is one of the benefits for established patients.

What in-house services does IMA offer?

We offer:

  • Short to No Wait Time
  • Preventive Care Services
  • Acute Care
  • Chronic Disease Management
  • In-house Diagnostic testing
  • In-house Labs
  • In-house Pharmacy
  • Diabetic Testing Supplies
  • Health Education Seminars
  • 24/7 Physician Access Line (for non-medical emergencies/After Hours)
  • Same day appointment
  • Anticoagulant Clinic
  • Transportation (This service is limited for eligible patients only).
  • Care management
Can I call my doctor after hours?

Yes, stablished patients benefit from having a 24/7 Physician Access Line (For non-medical emergencies/After Hours)

How do I register for the patient portal?

Contact your doctor’s office or member services to get assistance at (855) 694-6432.

Does IMA offer transportation?

Yes, we offer transportation for medical appointments for eligible patients only.

What activities does IMA offer at the wellness centers?

At our wellness centers we offer health education classes, physical group classes, art & craft, cyber café, social club, salon services and more.

Click here to find the closest wellness center and to be able to see their calendar of activities.

What are your hours of operation?

All of our locations are open 8:30am to 5:30pm from Monday to Friday (hours may vary on holidays).

How do I schedule transportation for appointments?

Patients can either contact their doctor’s office or they can schedule transportation at the time they request their next appointment.

I am a new patient, how can I get my previous medical records?

Patients can sign a medical release form at their doctor’s office or they can request their previous doctor to send them.

Can I get a flu shot at the doctor office?

Yes, patients can get flu shots at their doctor’s office during flu season.

How quick can I get my medical prescription?

Patients can get their medical prescriptions 24 to 48 hours after request.

How to schedule a VIP tour to any of IMA’s locations?

Patients can request a VIP tour by filling out the Contact Form Click here