IMA Medical Group


Here are the most common questions that our patients have. If you still have any concerns please, call us at: (855) 694-6432 or you can always send us an email to

Frequently asked questions

To better serve our patients, we have created a new patient services line for Florida Blue members with those plans. Please call: 833-992-2500

Click here to fill out the Contact Form and a marketing representative will contact you to guide you through the simple process.

Allwell Sunshine
florida Blue

Sunshine Health

ACA Exchange
Florida Blue


Others on selected Polk locations.

If you do not see your insurance on this list, please contact us at (855) 694-6432 or e-mail us at

Yes, same day appointments for sick visits is one of the benefits for established patients.

We offer:

  • Minimal Waiting Time
  • Preventive Care Services
  • Acute Care
  • Chronic Disease Management
  • In-house Diagnostic testing
  • In-house Labs
  • In-house Pharmacy
  • Diabetic Testing Supplies
  • Health Education Seminars
  • 24/7 Physician Access Line (for non-medical emergencies/After Hours)
  • Same day appointment
  • Anticoagulant Clinic
  • Transportation (This service is limited for eligible patients only).
  • Care management

Yes, established patients benefit from having a 24/7 Physician Access Line (For non-medical emergencies/After Hours)


Contact your doctor’s office or member services to get assistance at (855) 694-6432.

At our wellness centers we offer health education classes, physical group classes, art & craft, cyber café, social club, salon services and more.

Click here to find the closest wellness center and to be able to see their calendar of activities.

All of our locations are open 8:30am to 5:30pm from Monday to Friday (hours may vary on holidays).

Patients can either contact their doctor’s office or they can schedule transportation at the time they request their next appointment.

Patients can sign a medical release form at their doctor’s office or they can request their previous doctor to send them to IMA Medical Group.

Yes, patients can get flu shots at their doctor’s office during flu season.

Patients can get their medical prescriptions 24 to 48 hours after request.