Corporate Website Privacy Policy

Purpose of This Privacy Policy

At Millennium, your privacy is important to us. Our Privacy Policy describes the information we collect, how we collect information, and the reasons we collect information. This Privacy Policy also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information.

Please take a moment to review this Privacy Policy. You may scroll through this Privacy Policy or use the headings below. It is important that you understand this Privacy Policy. By using our Platform, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may Contact Us at any time.

I. Who is Millennium?

Millennium is the parent company to a group of health care providers and facilities. Millennium supports its subsidiaries by assisting users with the ability to obtain telemedicine consultations and in-person medical services provided by medical practitioners including, but not limited to, Millennium Physician Group, LLC; Millennium Provider Group, P.A.; Millennium Home Care, LLC; Millennium Surgery Centers of Florida, LLC; South Austin Family Practice Clinic, PLLC d/b/a Premier Family Physicians; Austin Geriatric Specialists, PLLC; Millennium Physician Group of NC, PLLC; Millennium Physician Group of Georgia, LLC; Millennium RBE of Georgia, LLC; Millennium RBE of Florida, LLC; Millennium Payor Contracting North Carolina, LLC; Medical Home Alliance, LLC d/b/a IMA Medical Group; veriMED IPA, LLC and Millennium Healthcare Management Services, LLC (collectively “Medical Group”), a medical group with a network of United States based health care providers (each, a “Provider”). The Medical Group, for purposes of compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), has chosen to comply with the standards set by HIPAA as a single entity, and has formed an affiliated covered entity. This means that the Medical Group will share protected health information with each other for the treatment, payment, and health care operations of the Medical Group. Medical Group is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not Millennium Healthcare, LLC.

II. Key Terms & Definitions and Our Privacy Policy

It is helpful to start by explaining some of our key terms and definitions used in this Privacy Policy.

When does our Privacy Policy apply?

This Privacy Policy describes the types of information we may collect from you when:

• You visit or use our Platform, including our Website and/or our Apps;
• We communicate in e-mail, text message, and other electronic messages between you and us; and
• We communicate in person, such as on the phone or through a telehealth visit.

When does our Privacy Policy not apply?

This Privacy Policy does not apply to information collected by any other website operated either by us or by a third party, unless the website is listed above or links to this Privacy Policy. It also does not apply to any website that we may provide a link to or that is accessible from our Platform.

This Privacy Policy does not apply to information collected from users who log-in to the password-protected and secure portions of our Platform (“Secure Platform”). The Secure Platform allows users who obtain the Services (“Customers”) to perform certain functions or obtain the Services (such as telehealth visits from Medical Group or Providers). All information collected and stored by us or added by Customers into such Secure Platforms is considered Protected Health Information ("PHI") and/or medical information and is governed by applicable state and federal laws that apply to that information, HIPAA. How we use and disclose such PHI is in accordance with the applicable Notice of Privacy Practices provided to you by the Medical Group. We will not use or disclose information collected from the Secure Platform or received from Medical Group or your Provider for advertising, marketing, or other use-based data mining purposes. We will not sell any PHI.

Our Privacy Policy and Terms of Use

This Privacy Policy is incorporated into our Terms of Use, which also apply when you use our Platform.

III. Personal Information

What is Personal Information?

Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.

What types of Personal Information do we collect?

We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”):

How do we collect your Personal Information?

We collect most of this Personal Information directly from you. For example, when we speak to you by phone, text message, and e-mail. Additionally, we will collect information from you when you visit our Website or App and fill out forms, use our Software, wear one of our Devices, or purchase our Services.

We may also collect Personal Information in the following ways:

• When you make payments through the Platform. We do not collect or store financial account information, though we may receive transaction identifiers and summary information that does not include credit card or bank account numbers.
• When You Contact Us. When you contact Millennium directly, such as when you contact our Customer Support team, we will receive the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide.

We will also collect information automatically as you navigate through our Platform. We use the following technologies to automatically collect data:

• Cookies. We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Platform or Services through your computer or mobile device. Some cookies are “session” cookies, automatically deleted after you close your browser. We also may use “persistent” cookies, which remain unless deleted by you or your browser settings, for purposes such as statistical analysis of performance. We and third parties may use session and persistent cookies for analytics and advertising purposes. You may refuse browser cookies through your browser settings, though certain parts of our Platform or Services may become unavailable.
• Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to collect certain information relating to your use of our Platform. Google Analytics uses cookies to help our Platform analyze how users use our Website. You can learn more by visiting Google's partner data policy and Google Analytics privacy pages.
• Other third-party tools. We use other third-party tools which allow us to track the performance of our Platform. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Platform and/or the Services.

How do we use your Personal Information?

We may use your Personal Information for the following purposes:

• Operate, maintain, supervise, administer, and enhance our Platform or the Services, including monitoring and analyzing the effectiveness of content, aggregate site usage data, and assisting you with registration.
• Provide our Services to you, in a custom and user-friendly way.
• Provide you with information or Services that you request or that may be of interest to you.
• Promote and market our Platform and/or the Services to you, including news, newsletters, special offers, and promotions. You can opt-out of these e-mails at any time as described below.
• Provide you notices about your account.
• Contact you in response to a request.
• Notify you about changes to our Platform and/or the Services.
• Fulfill any other purpose for which you provide it.
• Carry out our obligations and enforce our rights arising from any contracts, including for billing and collection.
• Anonymize and aggregate information for analytics and reporting.
• Respond to law enforcement requests, court orders, and subpoenas and carry out legal and contractual obligations.
• Authenticate use, detect fraudulent use, and maintain the security of our Platform and the safety of others.
• Administer surveys and questionnaires.
• Provide information about goods and services that may be of interest to you, including newsletters.
• Any other purpose with your consent.

How do we share your Personal Information?

We may share Personal Information with third parties in certain circumstances or for certain purposes, including:

• Our business purposes. With affiliates, vendors, service providers, business partners (including data hosting, analytics, advertising, technology, and security advisors), and professional advisors such as auditors and law firms.
• Your healthcare providers or family. With your consent, we may share your information with your health care providers and/or designated family members.
• Other health-focused mobile apps. With your consent, we may share profile and connected-device data with other health-focused apps, governed by their own privacy policies.
• With your consent. If you request or direct us to do so.
• Compliance with law. To comply with applicable law, including cooperation with law enforcement, judicial orders, and regulatory inquiries.
• Business Transfer. In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets.
• To enforce our rights. To enforce applicable terms and conditions and ensure the safety and security of our Services and users.
• De-identified information. Disclosed so it cannot reasonably be used to identify any individual, for marketing, advertising, research, or similar purposes.
• To market our products and services. With affiliates and third parties.
• Third Party Analytics. We use Google Analytics to understand and evaluate visitor interaction with our Platform and/or Services.

Your choices about how we share your Personal Information

This section explains how to exercise your choices. We offer choices on how you can opt out of tracking technology, disclosure of your Personal Information for advertising, and other targeted advertising. We do not control information collected by third parties, who may aggregate it with information from their other customers. You can opt out of third parties collecting your Personal Information for targeted advertising in the United States by visiting the National Advertising Initiative's (NAI) opt-out page and the Digital Advertising Alliance's (DAA) opt-out page.

Each web browser provides ways to restrict and delete cookies; browser manufacturers provide resources to help manage cookies, including Google Chrome, Internet Explorer, Mozilla Firefox, Safari (Desktop and Mobile), Android Browser, and Opera (Desktop and Mobile). For other browsers, please consult your browser manufacturer's documentation.

If you do not wish to have your e-mail address used by Millennium to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail or marketing communication, or by logging onto your Account Preferences page. This opt-out does not apply to information provided as a result of a product purchase or your use of our Platform and/or Services.

You may also see certain ads on other websites because we participate in advertising networks, which track your online activities over time using cookies, web server logs, and web beacons to show tailored advertisements.

How do I access and correct my Personal Information?

You can review and change your Personal Information by logging into our Services and visiting the Patient Portal sections of our Platform. You may also Contact Us to inform us of any changes or errors in your Personal Information, or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may not be able to accommodate a request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

IV. Who may use the Services?

Millennium operates subject to state and federal regulations, and the Platform and/or the Services may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform and/or the Services is limited exclusively to users located in states within the United States where the Platform and/or the Services is available. The Platform and/or the Services are not available to users located outside the United States. Accessing the Platform and/or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Platform and/or the Services, is prohibited.

V. Children's Privacy

Millennium understands the importance of protecting children's privacy in the interactive online world. Our Platform is not designed for, or intentionally targeted at, children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any Personal Information to the Platform, and if we learn that we have collected or received Personal Information from a child under 13, we will delete that information. If you are the parent or guardian of a child under 13 whom you believe might have provided their Personal Information, you may Contact Us to request the Personal Information be deleted.

We do not knowingly collect or sell Personal Information from children under the age of 18. If you are between 13 and 18 years of age, you must get permission from your parents or legal guardian before using our Platform. If you are under the age of 18, do not use or provide any information on or to the Platform or through any of its features. If we learn we have collected or received Personal Information from a child under the age of 18 without verification of parental consent, we will delete it. If you are the parent or guardian of a child under 18 whom you believe might have provided their Personal Information, you may Contact Us to request the Personal Information be deleted.

VI. Does Millennium respond to Do Not Track signals?

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Platform is not currently set up to respond to those signals.

VII. Data Security

We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.

The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.

VIII. Changes to our Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Website's homepage or our App's home screen. If we make material changes to our practices with regards to the Personal Information we collect from you, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website's home page or the App's home screen. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically accessing the App or visiting our Website and reviewing this Privacy Policy to check for any changes.